Cancellation & Refund Policy

The Cancellationand Refund Policy laid down below are for our Travel Services.

To read the specific Cancellation & Refund Policies for our Matrimonial Service, please click here.

Booking of your Hotel or Travel Package is governed by the following Cancellation and Refund Policies. By booking any Hotel or Travel Package with eUttaranchal, you agree to abide by the policies laid down below:

Cancellation

You can cancel your booking anytime. However, please note that a cancellation leads to business loss directly or directly to the Hotel or Package provider and it demands for compensation, referred as "cancellation charges." The cancellation charges for Hotel Bookings vary from Hotel to Hotel and will be communicated clearly while making the  booking.
In general, most of the Hotels deduct the following cancellation charges:

  • 30 or more days prior to arrival – 10% of total amount
  • 7-29 days prior to arrival – 25% of total amount
  • 3-6 days prior to arrival – 50% of total amount
  • Within 2 days prior to arrival – 100% of total amount
  • Day of arrival or no-show – 100% of total amount

For Travel Packages, the cancellation charges will be as below

  • 46 or more days prior to arrival - 100% refund if the payment was done through Cheque or Cash Deposit. Rs. 100 flat or 3% of the total amount paid, whichever is higher, if the payment was done Online. This charge is incurred towards the online payment processing.
  • 30-45 days prior to arrival – 10% of total amount
  • 7-29 days prior to arrival – 25% of total amount
  • 3-6 days prior to arrival – 50% of total amount
  • Within 2 days prior to arrival – 100% of total amount
  • Day of arrival or no-show – 100% of total amount

Unused features/services included in the booking/package are non-refundable.
In an unfortunate occasion, when the cancellation is done from our side after receiving the payment, there will be 100% refund of the total amount.

Refunds

Your refund request will be answered and processed promptly. If you do not receive a reply within one business day, please call the at our support number below. We will not be responsible if email, mail fails to reach us.

Email: sales@euttaranchal.com
Phone: 011-40503399

All the refund/cancellation requests shall be sent through email/mail in writing and be sent at the earliest possible. No refund shall be processed unless a written request (email or mail) is received.

Mode of Refund and Timeframe: Refunds will be processed to your bank account only and may take upto 7 business days. All the refunds will be done through NEFT transfer only. No refund will be done through cash.

eUttaranchal (http://www.euttaranchal.com) is owned and operated by DeeBee Web Services Pvt Ltd.

 

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